People – not products – are the lifeblood of hotels, spas, casinos and resorts. Without a team of great people, the most beautiful facility in the world can fail. Exceptional staff members help create the right atmosphere and memorable experiences for guests, day after day and night after night.
It’s not easy. Finding managers, receptionists and housekeeping staff means finding candidates with both the skills and personality traits that result in customer satisfaction. Getting the right person in a key role can result in repeat customers, accolades from online travel sites, industry awards and much more.
Getting the wrong person can mean much more than just a “bad hire” – it can lead to poor online reviews, a damaged reputation, loss of customers and, in the worst cases, legal problems or even thousands of dollars in lost revenue.
But when turnover is high and time is tight, how do you find the people you need?
Hire Success offers affordable, online testing tools to help you quickly and objectively assess the skills, knowledge and personality traits of candidates before you interview them. Plus, you can quickly find out how much training is needed to get new staff up to speed.