Frequently Asked Questions

Have a question that isn't answered below?

Get a Demo

Do I have to install and learn new software?

The simple answer is NO. We do provide you with free software tools to use, but you may find everything you need in our ONLINE tests. All you need to get started is an Internet-connected device -- we do all the rest.

You’ll find our online testing system extremely simple to use and easy to understand. Unlike many other options on the market, there’s no expensive training or learning curve. With Hire Success, you’ll be up and running in no time – and get fast, high-quality results.

Once you purchase credits and set up an account, we’ll set up a FREE, personalized online testing center where your applicants can take tests 24 hours a day, 7 days a week, from virtually anywhere in the world. All they need is the ability to access the Internet. This means that there’s no software for you to learn or install, no network problems, no backup problems, and no system maintenance or upgrades. An applicant can take an online test and you’ll get a complete report back in your inbox in about 3-5 minutes. It just doesn't get any easier!

What’s the turn-around time for test results?

Over 99% of the time, reports are processed and returned to you within 3-5 minutes from the time the applicant or employee submits the test online. Once your personalized testing center is set up with Hire Success, it will be up and running 24 hours a day, 7 days a week, so applicants and employees can take tests anytime.

Is it expensive?

Not at all! Hire Success is affordable for any size company, and we can tailor a package of credits that’s just right for your needs. Your cost depends on the number of credits you purchase in each order. Volume discounts are available for purchases of 5 or more credits, and the more you purchase, the less each one costs.

With even small volume discounts, most companies pay under $18 per test, making Hire Success one of the least expensive, most accurate and technologically advanced systems in its price range. Similar tests on the market can cost $100 or more, but Hire Success reports cost only a fraction of that amount.

Remember -- there is NO CHARGE for our software tools or to install additional copies on other computers or workstations. Any computer that’s connected to the Internet is ready for Hire Success.

What’s the cost for creating Personality Profile Baselines?

In a word, nothing. Baselines are created for our Personality Profile tests only. Unlike our aptitude and other tests, there are no "right" or "wrong" answers on the personality profile, so baselines are used to identify the characteristics and traits common among the most successful employees now performing various jobs within your company.

Special Offer for New Customers: When you order our Personality Profile test and purchase at least 20 credits, we’ll provide a matching number of Baseline Credits so your existing employees can take the test for FREE. Our system will score your employees’ Personality Profiles, giving you the data you need to begin developing baselines for future applicants. We’ll also provide tools to help you evaluate the reports, do a statistical analysis of the results of your best employees and automatically create baseline data for you!

Call us at (877) 582-TEST (8378) for more information on this free offer and to set up a live, online demonstration so you can see just how our system works.

How long does it take to get set up and start using the Hire Success System?

You can be up and running in 5 minutes, flat. Don't believe us, try it out for yourself!

How can we get started using the Hire Success System?

Call us toll-free at 1-877-582-TEST (8378) or at 317-848-7980 in Indianapolis or outside the U.S. or Canada. You can also set up an account online right now. We accept all major credit cards. Once you’ve purchased an initial package over the phone or online, we’ll provide everything you need to get up and running via email within minutes.

Can several managers and decision makers have access to the reports?

Yes. This is one of the unique benefits of the Hire Success System. Any authorized personnel in your organization can view reports online from any location using any Internet-ready device, such as a PC, Mac, iPhone, iPad, Android device, Blackberry, etc. Reports are placed online at the same time they are emailed to you – about 3-5 minutes after an applicant completes the test form. Key personnel can also view the reports via email using a standard Internet browser. Emailed reports are easy to forward, and you can set up your email system (e.g., Outlook) to automatically forward reports to other managers if you choose.

How do we purchase credits for our Hire Success account?

You can purchase as many pre-paid credits as you need just by calling us at 1-877-582-TEST (8378) to place your order or by opening an account online. We accept all major credit cards. Each individual test – Personality Profile, Custom Aptitude or Integrity Survey – uses one (1) credit. You don’t need to specify which test or tests you’re purchasing. Simply purchase a package of credits and ALL of our online tests will be available to you.

Credits NEVER EXPIRE until they are used, so you never have to worry about losing credits because they weren’t used by a certain date.

We’ll keep track of all of the tests you use. We'll even let you know when your credits are running low.

Are there any other charges or fees?

There are NO hidden charges of any kind with Hire Success! There are no fees for set-up, maintenance or training. You can even call us for free technical support and speak with a live person in the United States if you have questions or need help.

What happens if we run out of Scoring Credits?

Call 1-877-582-TEST (8378) anytime during our business hours or purchase additional credits online. We accept all major credit cards and credits can be added immediately to your account. We can also keep your credit card on file if you choose and you can re-order by simply sending us an email request.

Is support available?

Yes! Each of our clients receives a free copy of our "Interviewer's Guide to Hire Success" explaining how to fully utilize the reports, and we offer live phone support during our regular business hours. We also give you access to our growing customer support site, provide a free live online training session to get you started and provide every report with up to 10 minutes of free telephone support.

On-site training and consultation is also available from Hire Success. Call us at 1-877-582-TEST (8378) or 1-317-848-7980 for details!