Ever hired the wrong person for a job? Probably. You thought you had the perfect candidate for the position — only to find out a few weeks or months later that they didn’t have the right personality or skills you needed.
That’s when you face the real cost of bad hiring decisions and the hassle of going through the hiring process all over again.
It might take some time to realize that you’ve hired the wrong person, but you’ll probably start to see clues that the employee isn’t the right fit. You might see evidence of mistakes on the job or of personality conflicts with colleagues or clients. If the signs are small, you or your hiring managers might be in denial for a while. After all, who wants to admit that they’ve chosen the wrong person and go through the hiring process all over again?
Sometimes managers will keep an underperforming employee around just to avoid the pain of letting the person go and starting over. However, keeping a bad hire ends up costing more time and money than you might think.
So how much does a bad hire cost? Estimates vary and each case is unique, but as of 2003, the U.S. Department of Labor estimated that the average cost of a bad hiring decision can equal 30% of the individual’s first-year potential earnings.
The Society for Human Resource Management’s Human Capital Benchmarking Report for 2016 suggested that the average cost per hire is $4,129 — however, that figure doesn’t include potential training costs. The study also found that the average time it takes to fill a position is 42 days, which means that if you have to rehire for a position (because the first person didn’t work out), you could be short-handed for almost three months out of the year.
In short, hiring in itself is expensive, but a bad hire costs you additional time, money, resources, and morale.
When you hire the wrong person for a job, it creates a ripple effect of problems throughout your organization. Here are some of the most common consequences of a bad hiring strategy for your business:
When an employee fails to perform to your expectations, it affects the goals of the entire organization. Their low performance could mean that you don’t meet sales or revenue goals, or that others have to jump in and spend their own time to correct errors or fill in to help get another employee’s work done.
In hiring, you have to spend your time, as well as that of other staff members, in onboarding and on-the-job training. Plus, you may have to pay for training if you hire someone who doesn’t have the skills for the job. And if the person leaves quickly, you lose those skills you paid for too.
Turnover doesn’t just affect your bottom line; it also affects employee morale as new staff are lost and those who remain have to pick up the slack. In addition, someone with a bad attitude can be difficult for others to work with and negatively affect the spirit of an entire team.
Having the wrong person in a role can affect your brand if you get poor online reviews and/or a damaged reputation. Remember, customers today have more ways than ever to spread the word about a bad experience!
In worst-case scenarios, poor customer service, negative online reviews, or mistakes can lead to lost revenue if clients choose not to come back or prospects decide not to take the risk of doing business with you at all based on bad reviews.
When you lose a new hire quickly — or you have to let them go — you lose their wages, benefits, and all the time and money you invested in getting them up to speed. You’re back to hiring all over again, and with that comes more training, more time spent, more wages and benefits, etc.
Clearly, having the wrong employees on your team — even briefly — is expensive. You need to find good people who are well-suited to the jobs you need them to do. And you need to find them the first time you hire. Ideally, you’ll build a working environment that encourages them to stay with you for years too.
Preventing bad hires starts with better hiring practices, including:
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In a landscape of talent shortages and increased competition, hiring new employees can prove challenging. Top candidates are often swept off the market quickly, meaning businesses who fail to act fast are left to choose from a smaller, less-qualified applicant pool. And in addition to making you miss out on talented employees, a slow hiring process can create unnecessary expenses, straining your hiring budget.
If you’re like many managers, you’re looking for ways to reduce your employee turnover rate. Between severance pay, temp coverage, hiring expenses, and training new employees, the costs of losing staff — especially your top performers — can quickly add up.