We take security and privacy seriously, adhering to enterprise-level security standards that keep your customer data protected.
Effective Date: April 30, 2020
All data are written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.
Whenever your data are in transit between you and us, everything is encrypted, and sent using HTTPS. Within our firewalled private networks, data may be transferred unencrypted.
Any files which you upload to us are stored and are encrypted at rest. Our application databases are generally not encrypted at rest — the information you add to the applications is active in our databases and subject to the same protection and monitoring as the rest of our systems. Our database backups are encrypted.
All of Hire Success' application and data infrastructure is hosted on Amazon Web Services (AWS), a highly scalable cloud computing platform with end-to-end security and privacy features built in.
All our infrastructure is within our virtual private cloud (VPC) with production access restricted to operations support staff only. This allows us to leverage complete firewall protection, private IP addresses and other security features.
For more specific details regarding AWS security, please refer to https://aws.amazon.com/security/.
We strive for a 99.99% uptime across all our products and to support that, we host our monitoring and logging systems outside of AWS and employ a variety of tools to accurately monitor and report on any anomaly that could impact the delivery of our services.
All data is stored in secure AWS infrastructure, housed in Amazon-controlled data centers. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers, and the data centers themselves are secured with a variety of physical controls to prevent unauthorized access. It is safe to say Amazon is much better at physical security than we are capable of being, so we leave it to them.
Through the use of automated and manual analysis, as well as constant security review of 3rd party libraries, we ensure to the best of our abilities that we are delivering products that are free from security defects. All Hire Success web application communications support TLS v1.2, and cannot be viewed by a third party. We enforce the same level of encryption used by banks and financial institutions. Email Security
All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network.
We've been around the block and we've seen a lot of companies come and go. Security isn't just about technology, it's about trust. Over the past 20 years we've worked hard to earn the trust of over hundreds of thousands of companies world wide. We'll continue to work hard every day to maintain that trust. Longevity and stability is core to our mission at Basecamp.